Storm Damage Roof Repairs Eastbourne
The First 24 Hours After Storm Damage
The order of events matters for both safety and your claim. Make the property safe and stop water getting in, but don't start a permanent repair before you've documented the damage — insurers need to see it. Photograph everything from the ground, note the date and the weather, and call a roofer for an emergency make-safe rather than a full repair. We stabilise the breach, record the damage properly, and give you the written report your insurer will ask for.
Make-Safe vs Permanent Repair
A make-safe stops further water ingress and secures displaced tiles or lifted lead — it is not the permanent fix. On a storm callout we make safe on the first visit, then quote the permanent repair separately once the weather has passed and the full extent is clear. Rushing a permanent repair in the middle of a storm, before the insurer has seen the damage, can complicate a claim and rarely produces good work.
How We Support Your Insurance Claim
Most home insurance covers storm damage, but claims are refused when damage is put down to wear and tear rather than a single storm event. Our written report identifies the storm as the cause, documents the damage with photographs, and gives the insurer what they need to settle. We're used to working alongside loss adjusters on Eastbourne properties and can quote the reinstatement to match the claim.
What Insurers Look For — and Why Claims Get Refused
The most common reason a storm claim is refused is that the insurer decides the damage was down to gradual wear and tear rather than the storm itself. A roof already in poor condition, with perished mortar or corroded fixings, gives them grounds to argue the storm merely finished off what age had started. This is where our report matters: it documents the storm as the trigger, records the specific wind event, and describes damage consistent with storm force rather than slow decay. The Financial Ombudsman regularly sees these disputes, and clear evidence of cause is what tips a marginal claim in your favour.
We photograph the damage in a way that supports the claim, note the date and the named storm, and describe the mechanism of failure. It's the difference between a claim that settles and one that drags on or gets rejected.
After the Storm — Preventing the Next One
Fixing this storm's damage is only half the job on the Eastbourne coast. The elevation that failed will face the same south-westerly next winter, so we reinstate to a standard that resists it: code 5 lead where the old lead peeled back, stainless fixings where salt-corroded nails let tiles go, and dry-fix ridge and verge where mortar-bedded details were stripped. Putting back exactly what failed, in the same under-specified materials, simply queues up the same claim next year.
We'll always tell you honestly where a storm has exposed an underlying weakness worth addressing while the scaffold is up, and where the damage is genuinely a one-off. The goal is a roof that stops being a recurring insurance claim.